Help Center
Guide to all your overly-asked questions.
Getting Started
- Select a plan from our available packages here - plans and pricing page.
- Proceed to select your desired start date and add to cart.
- Fill in your details and make your payment.
- You will receive a welcome e-mail together with your details to access our space before your desired date.
- Voila. You’re now inside Jerry - time to get sh*t done!
Prepaid Pass - Ideal for those who wish to buy Day Pass in bulk. With this pass, you get to enjoy 5 + 1 days of access to a 1 to 4 persons workspace from 9am to 6pm, and the best part? You choose the dates that work for you. Embrace convenience, savings, and a workspace that dances to your tune. Welcome to work, your way!
Monthly Pass - Perfect for those who are looking to host their friends for a workathon or planting a HQ for your team, you get to choose between a 1 to 4 persons workspace with 24/7 access. The best part is, you can choose to use the space, a couple of weeks or long term and decide when to cancel your plan anytime in just a day’s notice.
Take a physical tour through a Day Pass (Private Workspace Day Pass). Experience the space for a whole day and while you're at it, take a tour around and pick an office you think would suit you and the team.
To choose your own workspace, kindly email us at hello@imjerry.la about your enquiry and we will assist you. Room selection is subject to availability.
a. Shop as you would: Your first payment will only be your first month with a one-off refundable deposit.**
b. Setup your Autopay: Once payment is made, you will receive an email to set up and activate your Autopay account for following months' recurring payment.
c. Billed on the 1st of every month: Monthly payment from your plan will be automatically deducted on the 1st of every month.
*1 Month = 31 Days
** Refundable Deposit: One-off payment of your monthly rate (no SST charged)
To put a picture on it, here’s how our monthly billing works.
≥ 31 days - A Monthly Pass would be perfect for you! Don’t worry about not staying for an exact interval of 31 days. The billing will be pro-rated according to your number of days after you hit the first 31 days. Jerry will reach out to you via email with the pro-rated amount for you to top up on.
Eg. If you’re looking to stay for 35 days, the 4 extra days will be pro-rated based on your Monthly Pass rate. Talk about a steal!
Monthly Pass: A dedicated workspace reserved under your name or company with 24/7 access.
P.S. We only have a limited number of workspaces for these requests and it will be on a first-come-first-serve basis.
Access Related Questions
When you arrive at Jerry, simply key in your pin code and you'll be granted access to all common areas and your office in the space.
For purchases made over the weekend, kindly allow the team to get back to you with all the details within one (1) working day. Rest assured, you will receive a welcome confirmation before your selected check-in date.
If you haven't received it, kindly reach out to us via our live chat for assistance.
For emergencies, please contact us at +6012-2417828
Don't worry, we know how fast time passes when we're busy. If you've left your belongings in the room, please contact us via live chat for immediate assistance. Our team will send you a one-time pin code to open the doors.
Policies
Don't go though :(
1) Apply for a full-refund (minus any transaction costs) provided the refund request is submitted at least 5 working days prior to check-in date.
OR
2) Request an exchange for a similar product in nature and value. Exchange requests however are subject to availability and may require a change of your booking date(s).
No deposit is required for Day Pass.
Payments & Membership
Monthly Pass (Monthly Payment): You'll be billed every 1st of the month for the usage of the following month.
If you're opting for a Monthly Pass for more than a month,you'll only need to pay the first month + 1 month deposit to book your room. Our team will then send you an email to confirm the payment method for your recurring monthly payment and you'll be billed on the 1st of every month.
For the Monthly Pass (Private Workspace Monthly Plan) guests, the reinstatement fee is based on the condition of your room. Our team will contact you if there is a reinstatement fee to be deducted. If your overall room condition is good, the full deposit will be refunded to you within 14 working days.
How does Jerry's fully automated booking system work?
Phase 1: Booking
01
Pick a Location
02
Pick Your
Start-End Date
03
Make a Payment*
Fill in your contact and payment details.
*We charge the same rate for refundable deposit.
04
Email Confirmation
Once your payment is confirmed, you will receive a confirmation email verifying your purchase. Your email will include:
1. Assigned room number
2. Pin code to your assigned room
3. WiFi password
Phase 2 : Arrival
05
Flexible Check-in
Access the space on the chosen dates
We provide rescheduling offer without any fee!
06
Arrival at Jerry
Finally! Find your pin code and WiFi password via confirmation email we've sent you
Our entrance and rooms are secured by electronic locks with pin codes to open
The pin code will be valid during the duration of your plan.
Phase 3: Access
07
24/7 Entrance
Enter the space anytime
Key in your pin code on the lock at the entrance and simply push to go in. Look for your assigned room and key in the same pin code to access.
08
Get WiFi password
You can find the WiFi password via the confirmation email as well. Voila! Enjoy working!